Jennifer Eltringham

Curious and self-motivated UX researcher and designer with a strong foundation in evaluative methods (usability testing, interviews, surveys), research planning, and accessibility-focused design. Skilled at conducting end-to-end research and translating insights into actionable recommendations aligned with product and business goals. Building on a background in libraries and education, with strengths in collaboration, storytelling, and mentorship. Eager to contribute to user-centered innovation at a company that values accessible, intuitive, and engaging digital experiences.

UX Researcher | Self-Directed UX Projects | March 2025 – PRESENT

• Conducted full-cycle UX research for a mobile e-commerce app, using interviews, journey mapping, and persona development to uncover user needs and guide product improvements.
• Planned and conducted usability tests on interactive Figma prototypes; identified pain points and reduced user friction, leading to a 30% increase in task completion during testing.
• Led the design process for a responsive website, employing usability testing and iterative design principles to ensure a seamless user experience across desktop and mobile devices, enhancing user engagement and satisfaction.
• Executed accessibility audits and usability evaluations for a responsive website; identified and resolved three critical WCAG compliance issues.

Senior Librarian | Pikes Peak Library District | January 2021 – October 2024

• Led mixed-methods research (interviews, surveys, and contextual inquiry) to evaluate user needs in makerspaces; synthesized data into recommendations that boosted engagement and guided new feature development.
• Partnered with cross-functional teams to design user-informed educational programs; findings directly influenced resource allocation and programming strategy.
• Presented insights to stakeholders to advocate for user needs and align service offerings with organizational goals.
• Mentored staff and facilitated co-design workshops to ideate and test new community-facing services.

Instruction Librarian | University of Colorado Colorado Springs | September 2017 – January 2021

• Conducted needs assessments and surveys to inform curriculum development and improve library services.
• Applied rapid prototyping and iterative feedback to develop a user-focused academic poster design workshop, increasing participation and satisfaction.

Usability & Archives Internship | University of Denver | September 2016 – June 2017

• Created personas and conducted interviews to identify UX barriers, leading to improved site navigation and search functionality.
• Designed and executed usability testing for the library’s special collections website.

Google UX Design Certificate | Coursera

• Focused on the end-to-end UX design process, including user research, ideation, wireframing, prototyping, and usability tests.

Master of Library and Information Science | University of Denver

• Focus in user research, service design, and information architecture.

Bachelor of Arts | Ohio Wesleyan University

UX Research: Usability Testing, Interviews, Contextual Inquiry, Surveys, Journey Mapping, Personas, Concept Testing, Mixed-Methods Research, Research Planning, Accessibility & Inclusive Design, Evaluative Research Methods, Research Synthesis & Reporting

UX Design: Wireframing, Prototyping, User Flows, Information Architecture, Interaction Design, Visual Design, Responsive Design, Mobile-First Design, Participatory Design

Collaboration & Communication: Cross-Functional Collaboration, Stakeholder Engagement & Alignment, Research Storytelling, Presentation of Insights, Design Iteration Support

Tools: Figma, Qualtrics, PowerBI, Google Workspace, Zoom, Project Management Software (e.g., Trello)