I’m a user experience designer and researcher from Colorado dedicated to creating empathetic and research-powered designs that help people have easier – and more exciting – experiences online.
I started my career as a librarian, where I learned first-hand how clunky and outdated systems create blocks and frustrations for users. Equipped with this unique knowledge of user needs, I am focused on grounding my work in human-centered research insights to create products that are accessible, easy to navigate, and fun to use. You can view a portfolio of my work at the links below.
Outside of design, you can find me co-organizing the Pikes Peak Zine Fest, knitting sweaters, and studying to be on Jeopardy.
Case Studies
Resume
Experience
UX Researcher | Self-Directed UX Projects | March 2025 – PRESENT
- Improved user task success by 30% through end-to-end UX design of an e-commerce platform, informed by interviews, surveys, and competitive analysis.
- Enhanced product accessibility by leading the responsive redesign of a website, aligning with WCAG standards through iterative usability testing.
- Ensured design consistency and scalability by developing UI components and contributing to a shared design system.
- Streamlined user workflows and reduced friction through design solutions grounded in user research and feedback loops.
Senior Librarian | Pikes Peak Library District | January 2021 – October 2024
- Increased access to makerspace resources by uncovering navigation challenges through field studies, interviews, and surveys, leading to data-informed service improvements.
- Improved STEM engagement and satisfaction by collaborating on services with educators, technologists, and vendors in cross-functional partnerships.
- Elevated team-wide research literacy by leading co-design workshops and mentoring staff in user-centered methods.
- Delivered iterative service enhancements through continuous discovery practices and collaborative curriculum design.
Instruction Librarian | University of Colorado Colorado Springs | September 2017 – January 2021
- Boosted student learning outcomes by conducting mixed-methods research to inform enhancements to library instruction programs.
- Increased engagement with academic resources by designing and prototyping hands-on, interactive learning modules.
- Influenced instructional strategy and budget priorities by presenting user research insights to university-wide stakeholders.
Usability & Archives Internship | University of Denver | September 2016 – June 2017
- Improved information retrieval and user navigation on the archives website through usability testing and persona-driven content restructuring.
Education
Google UX Design Certificate | Coursera
- Applied end-to-end UX design skills to real-world projects, including user research, wireframing, prototyping, accessibility, and usability testing—all using Figma and AdobeXD to create intuitive, user-centered solutions.
Master of Library and Information Science | University of Denver
- Focus in user research, service design, and information architecture.
Bachelor of Arts | Ohio Wesleyan University
Skills
UX Research: Usability Testing, Interviews, Contextual Inquiry, Surveys, Journey Mapping, Personas, Concept Testing, Mixed-Methods Research, Research Planning, Accessibility & Inclusive Design, Evaluative Research Methods, Research Synthesis & Reporting
UX Design: Wireframing, Prototyping, User Flows, Information Architecture, Interaction Design, Visual Design, Responsive Design, Mobile-First Design, Participatory Design
Collaboration & Communication: Cross-Functional Collaboration, Stakeholder EngagementAlignment, Research Storytelling, Presentation of Insights, Design Iteration Support
Tools: Figma, Qualtrics, PowerBI, Google Workspace, Zoom, Project Management Software (e.g., Trello)
Jennifer Eltringham 